Utilisation and recovery, without the month-end scramble.
In a people business the cost and the revenue are the same thing, measured differently. Time is recorded in one system, billed from another and written off in a third conversation — so the gap between the hours worked and the fee recovered is only ever visible in hindsight.
What gets in the way
- Utilisation is known after the month it could have been managed in.
- Work in progress and write-offs are invisible until somebody raises the invoice.
- Project overruns are discovered at billing rather than at the point of overrun.
- Realisation rate — what you actually recover against what you recorded — is rarely measured at all.
Systems we typically connect in professional services
Not listed? See all integrations or just ask.
KPIs we help professional services businesses track
Chargeable utilisation by person, team and grade
Realisation rate against recorded time
Work in progress and lock-up days
Project margin against the fee quoted
Write-offs and scope creep by client
Pipeline against available capacity
Find out while you can still do something about it
Vizora AI Alerts check your figures every day and email the person who can act when one crosses a threshold. Typical rules in professional services:
Recorded hours on a project pass the fee it was quoted at
Work in progress on a client ages beyond an agreed threshold
A team's utilisation falls below target for a second week running
Professional services — common questions
Our time recording is not perfect. Does that break this?
Can we see profitability by client as well as by project?
Do you connect to practice management systems?
Other sectors
Electrical, plumbing and HVAC
Jobs completed is not the same as jobs making money.
Construction
Know where a contract stands before it finishes.
Property maintenance
High volume, thin margins, and no room to find out late.
Facilities management
Multi-site contracts, and no single view of whether they pay.
Manufacturing and distribution
Margin at contribution level, not just at year end.
Civils and groundworks
Know the position on a job before the final account.
Fire, security and compliance servicing
Every certificate accounted for. Every contract measured.